About Us

Find out who we are and what drives us

The idea of the ServiceLobby

The ServiceLobby is rooted in the strong belief that service still does not receive the attention it deserves in many organizations. That’s why the ServiceLobby gives service a voice — and acts as a thought leader driving service innovation at the forefront.

We do this through a broad portfolio: current service insights, practical training formats, and dedicated advisory and consulting projects — always striving to advance service to the next level.

Our Vision

We believe in the transformative power of outstanding services for manufacturing companies.

Our Mission

We empower manufacturers to turn service into a core engine of growth and a standout differentiator in an increasingly competitive market.

2022 founded

20+ successful projects

140+ hours hours of video footage

Our Values

Dedication

We are determined to effectively and sustainably improve the professionalism, quality and visibility of service in manufacturing companies.

Impact

We measure our success by the impact of our work. Our actions are therefore always characterized by a focus on practicability and feasibility.

Collaboration

We firmly believe that the best solutions are created together with our customers. That is why we attach great importance to working in partnership.

Down to Earth

We are close to our customers' day-to-day business and impart knowledge that really works in practice.

Fun

For us, having fun at work is part of it - and we are convinced that this is exactly how we achieve the best results.

Our Team

We are a team with diverse backgrounds united by a shared passion for service

Dr. Simon Tonat Managing Director Consulting & Advisory
Leon Tonat Managing Director Insights & Academy
Moritz von Schwartzenberg Senior Consultant
Jonathan Wallner Consultant

Our Advisory Board

Our advisory board provides us with valuable expertise from both industry and academia

Simon Schnaitmann Head of Products & Processes Customer Service
Prof. Dr. Hannes Huttelmaier Professor of Business Administration and Technical Sales
Ingo Hoffmann Director Pro-Ecosystems & New Business

Want to be part of our fast growing team?

Check out our career page!

Open Positions