Topic
Service Excellence & Governance
Strategies and best practices for excellent service, clear lines of responsibility, and high-performing organizations.
Insights for modern service organizations
Practical articles, analysis and first-hand experience covering service management, technician development and operations.
Topics
Key topics in modern service management
Topic
Technology
Practical knowledge on AI, digitalization and new technologies for more efficient technical service.
Topic
Sales & Marketing
Strategies for successful service sales, customer acquisition, and sustainable growth.
Topic
Internationalization
Insights and best practices for providing successful service in international markets and cultural contexts.
Insights
Service insights from the real world
Boosting Revenue in After-Sales—Five Practical Suggestions
Where can you start to generate a little more revenue relatively quickly in the service sector?
What are value-added services?
AI co-pilots in service: 3 practical examples
„It’s amazing what AI can already do,“ one of our partners said recently after a proof-of-concept project in which he and his team tested an AI co-pilot for machine and plant maintenance. Generative AI (GenAI),…
These factors will drive the trend toward services
What is Predictive Maintenance?
What international service customers expect from your technicians…
The perfect time to sell service contracts to customers
We’ve written about service contracts many times in the ServiceLobby. A large number of our consulting engagements revolve around the design and marketing of service contracts.…
Obstacles on the Path to the "X-as-a-Service" World
X-as-a-Service is not yet widespread enough in the service industry for everyone to have had a chance to gain experience with it. That is why we would like to discuss here the difficulties that frequently arise when implementing it in practice…
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