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Your field service technicians are the link between your company and your customers. Our courses strengthen their social skills and teach them how their work influences the company's profitability.
With training courses such as "Business Administration for Technicians" and "The First Impression", they learn how to present themselves professionally and understand business contexts. These skills enable your technicians to make a positive impression and contribute to the company's success.

Service sales require specialized approaches that differ significantly from traditional product sales. Our courses not only teach dedicated sales techniques, but also a strategic perspective that focuses on service. Participants learn how to make the most of the special features of the service business - from long-term customer relationships to value-added services. We place particular emphasis on working out the differences to the primary product business and addressing the specific challenges and potential in service sales.

Digitalizers are driving the transformation of their service business and using technology to make processes more efficient and customer-oriented. Our courses teach practical approaches for developing and successfully implementing digital strategies. With training courses on topics such as predictive maintenance, digital business models and process automation, we support digitalizers in designing innovative solutions and effectively driving digitalization in service. These skills enable digitizers to modernize service sustainably and tap into new growth potential.

Service product managers shape the future of your company through innovative services. Our courses teach methods and tools to effectively develop services, model business cases and successfully implement modern business models such as predictive maintenance and service contracts. We offer dedicated courses on topics such as digital services, service contract management and predictive maintenance that are specifically tailored to the requirements of service product management. With this knowledge, your service product managers will strengthen the innovative power and competitiveness of your company.

Your office staff are the backbone of customer communication and play a crucial role in customer satisfaction. Our courses train them to interact professionally and effectively with customers, whether by email, phone or in face-to-face meetings. They learn how to convey difficult messages sensitively, avoid escalations and always make a positive first impression. The "E-mails in service" course, for example, teaches how clear and precise e-mail communication can avoid misunderstandings and increase efficiency.

Service managers are responsible for the smooth running and strategic development of the service business. Our courses support them in mastering management tasks, increasing operational efficiency and ensuring the profitability of the service.
We offer targeted training on topics such as key performance indicators (KPIs), employee management and service strategy. This enables service managers to master challenges with confidence and ensure sustainable success.
With the skills they have learned, service managers lay the foundation for a high level of customer satisfaction and the long-term success of the service business.