In today's highly competitive market environment, excellent after-sales service is crucial for long-term customer loyalty and brand success.
We support you in expanding your service profitably, increasing service quality, making your customers more satisfied and creating long-term relationships.
Every company and every challenge is unique. In a non-binding initial consultation, we will clarify together what exactly is at stake in your case. You can simply book an appointment directly or send an e-mail to Dr. Simon Tonat to take the first step.
Based on the initial meeting, we prepare a detailed offer. In it, we set out our understanding of your challenge and outline a clear structure and approach for the project. The anticipated costs are also listed transparently so that you know exactly what to expect.
Once you have decided on our support, we will agree a start date for the project together. We often send you a data request form in advance to collect the necessary information at an early stage. This ensures that we can work efficiently right from the start and that the project launch runs smoothly.
The course of the project depends on the specific question. We often start with a transparency phase in which we analyze data and conduct interviews. This creates the necessary clarity to develop tailor-made solutions. Our approach is always based on partnership - we work closely with you to achieve the best results. Find out more about our approach and successful projects in our Case Studies.
We lay the foundation for your long-term success by providing you with comprehensive conceptual groundwork and developing clear action plans. This enables your operational staff to implement the solutions effectively and efficiently. We are also available to answer questions and provide additional support after the project has been completed.
We combine in-depth service expertise with the experience of leading consulting firms. Our focus is on the practical feasibility of our strategies and solutions. Unlike consultants, who often limit themselves to superficial PowerPoint presentations, we understand the reality of service management and know exactly which levers lead to success.
Our comprehensive industry overview and external perspective allow us to bring valuable insights from a wide range of projects. This experience helps us to develop customized solutions that are based on proven best practices and address your specific challenges
We implement projects faster than other consultants because we specialize in service topics and can draw on a wealth of experience. In addition, we are not involved in your company's day-to-day business, which enables us to develop and implement solutions quickly without being restricted by daily operations.
We cover the entire spectrum of service, from strategic issues to operational support. Be it the development of a service strategy, the analysis and optimization of existing processes, the expansion of your service portfolio or your spare parts pricing - we offer comprehensive support in all areas of service management.
Our way of working combines close cooperation with our customers, who know their service best, with autonomous project management. We integrate your expertise selectively through workshops or targeted queries, but work largely independently to ensure smooth implementation without additional strain on your team.
What sets ServiceLobby apart from other consultants? They get down to business! We worked with Simon and Moritz for the first time on the development of a service product. I was particularly impressed by their distinctive hands-on mentality. Instead of making recommendations for action, the two of them helped us at the grassroots level, taking us a very good step forward in the product design phase without losing sight of the big picture.
Product Manager After Sales | GROB-Werke
I've been fortunate to have worked with Simon and Moritz on our business transformation in which they brought incredible insights and evidence-based solutions to the challenges we faced as an organization. When it comes to consultants, I've always been skeptical for many reasons but I have to admit that they restored my faith in consultants. Not only do they have an acute understanding of the business space we work in but also their ability to develop and offer progressive solutions was astounding, brilliant in fact.
General Manager, Aftermarket Sales & Service | Husky Injection Molding Systems
I have been working with Simon on the reorganization of our service business unit and the acceleration of our service transformation.
What I enjoyed most when I worked with Simon is his broad experience. You are not talking to a consultant, but to a service management colleague that is consulting you. He does not only design solutions that look good on PowerPoint, but help you master the transformation to real life and can immediately tell you what will work in real life and what is just theory.
Head of BU Sales & Service | GF Machinig Solutions
Simon and the ServiceLobby team have provided us with real added value with their enthusiasm for service and their broad experience in the further development of our services portfolio and the associated lifecycle processes. The collaboration with the team is characterized by goal orientation, structure and hands-on mentality as well as a pleasant cooperation.
Director Pro Ecosystems & New Business | STIHL
I was working with the ServiceLobbyists on setting up an AriensCo RapidCare organization for the EMEAA region. Their quick grasp on the future concept of RapidCare and their immediate understanding of the current service organizations showed their in-depth knowledge of the after-sales business and its relevance for our customers. Working with the ServiceLobby team was a great pleasure. They needed very little guidance and worked autonomously with our team until certain milestone presentations, during which they convinced the executive leadership team with a compelling, well-structured and easy-to-understand presentation of their results. This won't be the last project that we did with the ServiceLobby.
VP RapidCare EMEAA | AriensCo
Shortly before Christmas, we decided on a sprint for a service potential analysis. ServiceLobby came to the workshops well prepared and managed to get the entire team on board. The pragmatic approach, which led to very concrete and practical results, was particularly well received. Mr. Tonat gave us important impulses for improving our service with his own well-founded experience in service.
Managing Director | schäfer-technic
In just 3 weeks, the ServiceLobby delivered exceptional results for Viessmann. Simon and his team helped us sort out our service product portfolio, crafting a compelling business case, and conducting a comprehensive evaluation of our user journey. Their expertise and dedication revolving around service business & organization was evident throughout the project, making them an invaluable asset to work with.
Director Field Service | Viessmann & Carrier HVAC
Two characteristics immediately stand out in Simon: his passion for service and his incredible experience in all operational and strategic facets of the service business, despite his young age. On the one hand, this enables him to quickly grasp complex challenges and identify suitable solutions. On the other hand, he is also able to demonstrate the impact of solutions on the big picture in great detail. This has made him a valuable sparring partner for my service challenges for more than 10 years.
Head of Innovation Factory | Putzmeister Holding GmbH
The cooperation with ServiceLobby, especially with Simon and his team, was a complete success for our global service product group in the recycling sector. We were particularly impressed by the team's straightforward approach, outstanding technical knowledge and hands-on approach. This combination has led to efficient and, above all, immediately applicable solutions that have exceeded our expectations. I am definitely looking forward to further joint projects.
Vice President Recycling | ANDRITZ
Service Lobby helped us to define our strategy for the Service division with the clear aim of achieving the service gold standard. Within just five weeks, the Service Lobbyists skillfully analyzed our service, worked with us to develop the target image and translated this into an action plan. Even though the actual work (implementing the strategy) is only just beginning, we are convinced that we are now on the right track for the future. The collaboration was excellent and pleasant, even the overall management was full of praise after the final presentation.
Managing Director Service Division | Rommelag
Discuss your questions with Dr. Simon Tonat and have a non-binding chat about how we can support you with your upcoming projects. Simply click on the "Make an appointment" button or send an e-mail to Dr. Simon Tonat (simon.tonat@service-lobby.com) with the subject "Non-binding meeting".
Let’s have a casual chat about your questions and challenges — no strings attached.
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