Service trainings for service success

Are you looking for truly great service trainings that will enable you and your team to reach the next level? Welcome to our Academy area. In our courses, we share with you all the knowledge we have built up over 20 years of service management and service consulting.

Course catalogue

(The offer is exclusively for commercial buyers)
All courses
Digitization
Customer communication
Management
Product Management
Service Sales & Marketing
Dealing with aggressive customers
We prepare you for the extreme case: From reasons for aggressive behavior, to concrete techniques for dealing with it, to how to stop the conversation.
1:46 hours 15 Lessons Deep Dive
De-escalating customer conversations
Things can quickly get heated in customer meetings. We show you ways and means to defuse the tense atmosphere in such situations.
2:09 hours 12 Lessons Deep Dive
Predictive Maintenance
Predictive maintenance has been a buzzword in the service industry for more than 2 decades - but for many people it is still hard to grasp. We clarify!
5:30 hours 31 Lessons Masterclass
Service Maturity
A free teaser course to get to know us and our Academy and to get impulses for your own path to service excellence.
2:07 hours 7 Lessons Free Trial Course
Product mgmt. in service - org. & governance
We show you how professional product and portfolio management can be established in the service.
6:29 hours 35 Lessons Masterclass
Digitization in service
Digitization in service is a must for anyone who wants to be on top! After this course, you will know how best to go about it.
5:07 hours 30 Lessons Masterclass
Service strategy
New North Star wanted? We provide you with the tools you need to develop a successful & sustainable service strategy.
5:24 hours 38 Lessons Masterclass
Service Sales
Do you want to get more out of your service? We help you to set the right levers and course in your service sales.
7:32 hours 42 Lessons Masterclass
Service contract design
Service contract management from A-Z. All success factors at a glance: From design and pricing to sales and marketing.
6:16 hours 42 Lessons Masterclass

Do you have any questions?

Check out our FAQ to find the answers to the most important questions.

Have you already launched initiatives and need support?

We are happy to support you with our expertise and experience!
en_USEnglish
en_USEnglish de_DEDeutsch