Self-service or self-solve solutions

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The shortage of skilled workers also plagues us in the service sector. Self-service and self-solve solutions are one area that helps us save capacity on the hotline. What can I do to enable customers to solve problems themselves and thus save scarce capacities? We discuss these questions today in the podcast with our esteemed service colleague Moritz von Schwartzenberg.

You can also find our new episode on Apple Podcasts and Spotify.

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