Service trainings for service success

Are you looking for truly great service trainings that will enable you and your team to reach the next level? Welcome to our Academy area. In our courses, we share with you all the knowledge we have built up over 20 years of service management and service consulting.

Course catalogue

(The offer is exclusively for commercial buyers)

Note: only courses available in English are currently shown. To view courses available in German, please change the website the language to German

All courses
Customer communication
Digitization
Service Sales & Marketing
Product Management
E-mails in the service

Email is still a main communication channel today. We show you how you can master the flood of emails and reduce your email volume in the long term.

  • 1:40 hours
  • 9 Lessons
  • Deep Dive
De-escalating customer conversations

Customer meetings can quickly become heated. We will show you ways and means of defusing the tense atmosphere in such situations.

  • 2:06 hours
  • 12 Lessons
  • Deep Dive
Predictive Maintenance

Predictive maintenance has been a buzzword in the service industry for more than two decades - yet many people find it hard to grasp. We explain it!

  • 5:58 hours
  • 31 Lessons
  • Deep Dive
Service Sales

Do you want to get more out of your service? We help you to set the right levers and course in your service sales.

  • 9:00 hours
  • 42 Lessons
  • Masterclass
Service contract design

Service contract management from A-Z. All success factors at a glance: From design and pricing to sales and marketing.

  • 7:00 hours
  • 46 Lessons
  • Deep Dive

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