Benefit from our expertise

Due to our years of experience in service we are the perfect sparring partners for your service success!

Learn more about how we can support you and your service success:

Whether it is the selective questioning of concepts, the conduction of workshops on specific topics or longer-term strategic support - with our experts, you benefit from partners with practical experience and the necessary strategic foresight at your side.

In the context of concept challenges, you present your ideas, blueprints and concepts to us and receive practice-oriented feedback, tips and suggestions for improvement.

These concepts could be, for example, new service products, a structure for a service contract portfolio, or the prioritization of strategic improvement levers.

In Focus Workshops, we take an exciting challenge from your everyday life and develop a solution together with you in a workshop format. Afterwards, you are in the driver seat again.

Through our external expertise, you can count on receiving a variety of new impulses and insights.

If you feel that occasional support does not help you in your current situation and you are looking for continuous sparring over a longer period of time, book one of our service professionals for a longer period of time. For example, one day per month for the next 12 months. During this time our experts can support you flexibly with your questions.

I've been fortunate to have worked with Simon and Moritz on our business transformation in which they brought incredible insights and evidence-based solutions to the challenges we faced as an organization. When it comes to consultants, I've always been skeptical for many reasons, but I have to admit that they restored my faith in consultants. Not only do they have an acute understanding of the business space we work in, but also their ability to develop and offer progressive solutions was astounding, brilliant in fact.
Nicholas Vivier | Husky Injection Molding Systems General Manager Aftermarket Sales & Service
I have been working with Simon on the reorganisation of our service business unit and the acceleration of our service transformation. What I enjoyed most when I worked with Simon is his broad experience. You are not talking to a consultant, but to a service management colleague that is consulting you. He does not only design solutions that look good on PowerPoint, but helps you master the transformation to real life and can immediately tell you what will work in real life and what is just theory.
Antonio Faccio | GF Machining Solutions Head of Business Unit Customer Services
What sets the service lobby apart from other consultants? They get down to business! We worked with Simon and Moritz for the first time on the development of a service product. I was particularly impressed by their pronounced hands-on mentality. Instead of just making recommendations, the two of them pitched in at the grassroots level and thus took us a leap forward in the product design phase without losing sight of the big picture. I am very satisfied with the work of Simon and Moritz and recommend them to anyone looking for a partner to further develop their service strategy or service portfolio.
Sascha Schäfer | GROB-Werke Product Manager After Sales
Simon and the ServiceLobby team have provided us with real added value through their enthusiasm for service and their broad experience in the further development of our services portfolio and the associated lifecycle processes. The collaboration with the team is characterized by goal orientation, structure and hands-on mentality as well as a pleasant interpersonal relationship.
Ingo Hoffmann | STIHL Director Portfolio Management Parts/ Accessories & Services
I was working with the ServiceLobbyists on setting up an AriensCo RapidCare organization for the EMEAA region. Their quick grasp on the future concept of RapidCare and their immediate understanding of the current service organizations showed their in-depth knowledge of the after-sales business and its relevance for our customers. Working with the ServiceLobby team was a great pleasure. They needed very little guidance and worked autonomously with our team until certain milestone presentations, during which they convinced the executive leadership team with a compelling, well-structured and easy-to-understand presentation of their results. This won't be the last project that we did with the ServiceLobby.
Maria Lange | AriensCo VP RapidCare EMEAA
75% of companies do not have professional service product management
3 out of 5 Service managers invest less than 10% of their time in strategic issues

Sounds interesting?

Let's talk.

Write to Dr. Simon Tonat ( or simply make an appointment by clicking on the button. Let us discuss (without any obligations) how we can best support you!

Do you have big plans?

Then take a look at how we can support you with our Consulting Services!